Performance Group

Mortgage loans from Banks and non banks.

The Performance Group's Business Process Management Service Uncovers Millions in Savings for Lenders

ORLANDO, Fla. March 30th, 2005. The Performance Group (TPG), a consulting firm specialized for the mortgage banking industry, announced today at the MBA's National Technology in Mortgage Banking Conference & Expo, its newest service offering: Business Process Management for Mortgage Bankers (BPM-Mortgage. TPG is launching BPM-Mortgage with new and existing mortgage partners to deliver improvements in quality, margins and competitive advantage. Mortgage is a disciplined and focused approach to the analysis, measurement and design of operational business models that considers the business dynamics and context in which processes and systems are managed.

BPM-Mortgage offers a step-by-step methodology to understand business process performance issues, key factors of design and performance, comprehensive planning and ongoing measurement practices that can be quickly adopted and executed within mortgage banking operations.

TPG has assisted national, regional and local lenders and servicers in creating value by leveraging existing and future investments in people, technology and operational designs.

Just since 2001, TPG has conducted major business process focused engagements with eleven mortgage companies who realized major opportunities for improvement in every case. On average, clients of The Performance Group each identified more than $2 million in ongoing costs that could be saved through process redesign and performance management techniques applied with the assistance of TPG consultants. In these cases, TPG isolated three recurring issues in sub-optimal business processes performance:

1. Many companies were managing based only on end results rather than focusing on process performance where factors could be influenced to prevent poor results;

2. A lack coordinated efforts between business and IT resulted in misdirection and missed opportunities due to extended timeframes and costs of delivering technology solutions;

3. Most companies lacked a disciplined approach with standards in measuring progress and success to achieving business process strategies.

Larry Bonifant, president and founder of TPG, said, "Most companies we speak to indicate their plans include achieving growth while also reducing fixed costs. Next they mention improving the way investments in technology and staff are leveraged to achieve higher returns. Mortgage executives are looking to improve margins and achieve ROI promised from existing assets. BPM-Mortgage services provide mortgage bankers the opportunity to optimize current cost structures, while simultaneously providing a firm foundation to pursue new business options. Additionally, BPM-Mortgage enables bankers to derive full value from technology by implementing business process strategies that utilize every resource on hand. TPG's approach to managing business processes will enable our clients to seize new opportunities and to effectively respond to external forces, such as changes in regulations, technology and increased or unforeseen competition."

"Every mortgage company wants to reduce costs but, in seeking new solutions, many do not realize the full value of investments in technology made in the not so distant past," Bonifant said. "Businesses are realizing the need to evaluate their business process strategies and implement process-centered management practices to ensure the maximum performance over the life of every core business process. We want to help our clients avoid risks and potential failures by developing and adopting effective procedures that will keep their company ahead of the competition."

About The Performance Group

The Performance Group, based in Concord, N.H. and founded in 1990, is a leading consulting firm specializing in the mortgage banking industry. The Performance Group offers consulting services focused on managing performance across the financial, customer, operational, technological, and human resource realms. These services are designed to increase productivity, improve customer satisfaction, reduce costs, and cultivate a culture of continuous process improvement

The Performance Group has been a member of the Mortgage Bankers Association (MBA) since 1990. Additionally, The Performance Group is the only active management consulting firm active in the Mortgage Industry Standard Maintenance Organization (MISMO) and the eMortgage Alliance. For more information visit the company's Web site at www.tpgltd.com.

Contacts:
For The Performance Group
Jennifer-Robyn Dunn, 678-781-7205
or
Alicia Wasson, 678-781-7225

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